Frequently asked questions
Quick answers about pets, food pre-orders, parking, admission, weather, bookings and your visit. Still wondering? Our contact details are a tap away.
Can I bring my pet?
Yes! Small to medium-sized pets are welcome at Fiesta Adventure Park only, but unfortunately Pets are not allowed in Water Attraction area. Pets must be kept in a pet stroller or wear a diaper at all times while inside the park. Pet owners are responsible for keeping their pets supervised and for maintaining cleanliness.
Can I bring outside food and drinks?
Outside food and drinks are not allowed inside the park. Food and refreshments are available for purchase inside.
Can I pre-order food when booking online?
Yes! You can conveniently add food to your booking before checkout. Your food order will be included in your total payment.
Where can I claim my pre-ordered food?
All pre-ordered food must be claimed exclusively at BIBO FOOD HALL during your scheduled visit.
What happens to my food order in case of severe weather or forced park closure?
In case of unfavorable weather conditions, please contact us at least 72 hours before your scheduled visit. Food pre-orders are non-refundable, but may still be claimed as takeout at BIBO FOOD HALL.
What should I wear?
Adventure Park: Comfortable clothing is recommended.
Waterpark: Proper swimwear is required. Wear swimsuits, rash guards, or swimming shorts suitable for water activities. Beach/aqua socks are also a must.
Don’t forget your sunscreen!
Is parking available?
Yes. Parking is FREE for park guests and is available on a first-come, first-served basis, subject to availability.
Is admission free for young children?
Children under 70 cm in height enjoy FREE admission.
Do birthday celebrants get free admission?
Birthday celebrants enjoy FREE admission on their actual birthday. Simply present a valid ID showing your date of birth at the entrance for verification.
What happens in case of severe weather?
Guest safety comes first. In cases of severe weather or other conditions that may affect park operations, attractions may be temporarily suspended or the park may adjust its operating hours. Eligible bookings may be rescheduled in accordance with the park’s Terms and Conditions.
Can I cancel or get a refund?
Tickets are non-refundable. Rescheduling is permitted only under the conditions stated in the park’s Terms and Conditions, including qualifying severe-weather situations.
Can I book on the same day?
Online bookings are available from the next calendar day onwards. For same-day bookings, please call us directly at 0917-185-8306, subject to availability.
Do I need to choose a time slot?
Waterpark tickets require a time slot. Adventure Park tickets are valid for the whole day. Combo tickets include one Waterpark time slot plus all-day Adventure Park access.
How many guests are allowed per Waterpark slot?
Each Waterpark time slot accommodates up to 250 guests, subject to availability.
When is my booking confirmed?
Your places are reserved only once your payment has been successfully confirmed by the bank. Your gate QR code will then be available and sent to your registered email.
Do I need a QR code for every guest?
No. One booking QR code can be used to check in the entire group included in the booking.